Orders placed by 2pm Central Monday through Friday will be shipped the same day barring unforeseen circumstances. Orders placed after that time, on weekends, or over holidays will be ship the following business day. If the order includes custom clip engravings it may take an extra 1-2 business days depending on overall volume. You'll receive an email with tracking information as soon as the order ships. For returns, items must be in "like new" condition. Items with damage will be returned to the customer, so please do not send in items with scratches or signs of wear. Please reach out to our Customer Support team at customerservice@tactileturn.com with any questions about shipments or returns and thank you for your patience.
We pride ourselves on the quality of our manufacturing and will take care of every customer that has an issue. A good tool should be used daily and passed on to future generations to enjoy. Now, that doesn’t mean that you can purposefully destroy one of our pens and demand a new one but, if something unexpected goes wrong, we need to know. If there's ever a problem with your purchase, get in touch and we'll make it right. Contact us: customerservice@tactileturn.com
Otherlander
So a customer requested a special order and changed their mind after we made the batch. It happens, no hard feelings, but we found ourselves with excess inventory that was too badass not to sell. The colors are basically a reverse of the Overlander Seasonal Release (hence "Otherlander") and comes with a Pilot G2 0.7mm Blue ink refill. To say these are limited is putting it mildly.
