Service

Returns, Exchanges, & Repairs

We are committed to taking care of every customer that has an issue

Returns

If you would like to return or exchange your item, it must be in LIKE NEW condition and it must be within 30 days of when you purchased your item.
 
Note: There is a 10% restocking fee on ALL returned items.

Send your return to:
Tactile Turn Returns - [Your Order #]
10503 Forest Ln., Suite 140
Dallas, TX 75243

Print and include the following form:

Return Form

Exchanges

If you would like to exchange your item, it must be LIKE NEW condition and it must be within 30 days of when you purchased your item.
 
Note: Please send pictures to customerservice@tactileturn.com to confirm we are able to take your back your product. There is a $15 cleaning fee for bronze and copper items that have been removed from the vacuum seal bag.

Send your exchange to:
Tactile Turn Exchanges - [Your Order #]
10503 Forest Ln., Suite 140
Dallas, TX 75243

Print and include the following form:

Exchange Form

Repairs

If you are having an issue with a product and would like some help, please email a picture and description to: customerservice@tactileturn.com

Send your repair to:
Tactile Turn Repairs - [Your Order #]
10503 Forest Ln., Suite 140
Dallas, TX 75243

Print and include the following form:

Repair Form