Return, Exchange, and Repair Policy

Tactile Turn Return, Exchange, and Repair Policy

Returns

If you would like to return or exchange your item, it must be in LIKE NEW condition (please send pictures to customerservice@tactileturn.com to confirm we are able to take back your product first) and it must be within 30 days of when you purchased your item.

There is a 20% restocking fee on ALL returned items.

You can send your return to:

Tactile Turn Returns - Your Order #

2701 National Circle

Garland, TX 75041

When returning, please print out the following form:

Return Form

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Exchanges

If you would like to exchange your item, it must be LIKE NEW condition (please send pictures to customerservice@tactileturn.com to confirm we are able to take back your product first) and it must be within 30 days of when you purchased your item.

Bronze and Copper items that have been removed from the vacuum seal bag they are sent in incur a $15 cleaning fee when exchanged. These items have to be disassembled and cleaned and polished before they can be returned to stock.

You can send your exchange to:

Tactile Turn Exchanges - Your Order #

2701 National Circle

Garland, TX 75041

When exchanging, please print out the following form:

Exchange Form

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Repairs

If you are having an issue with a product and would like some help, please email customerservice@tactileturn.com.

If you would like to send a product in for repair, please print this form:

Repair Form

Then send the pen and the above form to:

Tactile Turn Repairs - Your Order #

2701 National Circle

Garland, TX 75041